100% Secure Payments
Tender Details
- Country: Zimbabwe
- Summary: Provision of Client Satisfaction Survey Consultancy Services
- ZWT Ref No: 56699284
- Deadline: 30 Aug 2021
- Financier: Self Financed
- Purchaser Ownership: -
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: 339/2021
- Purchaser's Detail:
- Description:
- Tenders are invited for Provision of Client Satisfaction Survey Consultancy Services Provision of Client Satisfaction Survey Consultancy Services The consultant is expected to come up with the following, with the service commencing on the 22nd of September 2021 to the 30th of September 2021. Methodology for the survey Carry out the survey using a small sample that is representative of all ZIMRA stations (map and list of stations will be availed to potential service providers through procurement) Come up with a sampling frame that includes all categories of ZIMRA clients which includes: • Tax accountants • Clearing agents • Transporters • Individual taxpayers • Corporate taxpayers (covering all sectors of the economy) • Importers • Exporters • Parastatals and government departments • SMEs • Cross border traders The consultant is expected to generate questionnaires (in Shona, Ndebele and English) that will be approved by ZIMRA covering the following areas: • Staff attitude • Service delivery • Speed of service • Perception towards corruption • Quality of service • Corporate governance • Accessibity of Zl M RA information • Efficiency of ZIMRA online systems • Improvements that can be made The consultant is also expected to deploy the survey on an online survey tool. The survey tool should be able to Allow ZIMRA corporate communications team to : • view the backend of the survey • view responses in real time • Download the survey report in PDF. The downloadable report should be final and customized to have the following, among other headings: • Executive summary • Research methodology • Findings • Recommendations • Analysis tables and graphs Consultant to submit three (3) references from big organizations they worked for to demonstrate previous experience of carrying out client satisfaction surveys. Supplier must possess • Degree in Statistics, Economics, Mathematics, Computer Science, Operations research etc. • 4 years experience in doing research work.
- Documents:
Purchaser : THE ZIMBABWE REVENUE AUTHORITY (ZIMRA)
The Director Procurement Management Unit, Zb Centre, Corner First Street/Kwame Nkrumah Avenue Harare,
Email :standinglist@zimra.co.zw
If you are registered member, kindly login to view full details of this tender notice:
CLICK HERE TO LOGIN
